Design Services

Customer XP

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Your customer's journey with your business begins long before they engage with you. This makes it essential for you to build a strong and engaging omni-channel experience. At iMediaBay, we specialize in building a wonderful user experience for your customers.

Our Process

Step 1

UX Strategy

Customer and Competitor data is the foundation required to deliver excellent customer, stakeholder, and user experience. We leverage this data collected to explore newer CX opportunities for your business.

Step 2

Content Ideation and Creation

A team of our content specialists will engage in an in-depth keyword research, competitive and industry analysis, target audience research, and create an editorial calendar as part of the content ideation process to help you and your brand build engaging and robust content.

Step 3

Design and Development

iMediaBay would help you build that flawless omnichannel customer experience, keeping in mind every touch point of your customer during their journey. We’ll partner with you in every step of planning, strategy, analysis, and implantation.


Sample Works


Case Studies

iOPEX technologies is a new generation technology company that offers services in the field of Integrated Automation, Moderation Services, Digital Advertising, and Transforming Customer and Technical Support Experience.

Learn more

BetterHelp is a portal which provides customers direct access to behavioral health services online. Facilitating online counseling and therapy services, BetterHelp extends it's services to users on multiple platforms like web-based interactions, phone, as well as text communication.

Learn more

iOPEX technologies is a new generation technology company that offers services in the field of Integrated Automation, Moderation Services, Digital Advertising, and Transforming Customer and Technical Support Experience.

Learn more

BetterHelp is a portal which provides customers direct access to behavioral health services online. Facilitating online counseling and therapy services, BetterHelp extends it's services to users on multiple platforms like web-based interactions, phone, as well as text communication.

Learn more

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